Call Center Collector

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Gather payments for assigned overdue accounts

• Examine account documentation

• Reach out to customers/clients via phone and/or written communication

• Set up repayment plans

• Reduce losses for the organization

⛳️ Requirements

• High school diploma or equivalent

• Two to three years of experience in collections and/or customer service roles

• Solid understanding of loan collection policies and practices

• Familiarity with fair debt collection regulations and associated laws

• Excellent customer service and relationship management skills

• Capacity to identify and address exceptions

• Ability to organize and analyze information

• Strong verbal and written communication abilities

• Capability to adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety regulations

🏝️ Benefits

• Healthcare coverage (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability coverage

• Pregnancy disability and parental leave

• 401(k) plan and employer-funded retirement savings

• Paid vacation (ranging from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holidays

• Adoption assistance

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise mandated by law

• Incentive and recognition programs

• Equity stock purchase options

• 401(k) contributions and pension plans