Call Center / Chat Agent

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Become a knowledgeable expert on existing and upcoming electric vehicle products, services, and offerings.

• Provide support to customers through phone, chat, and email communications.

• Respond to inquiries regarding electric vehicle features and technologies.

• Advise customers on charging solutions and options for home charging.

• Assist with vehicle reservation and ordering processes.

• Address inquiries related to dealerships, service, and recalls.

• Take responsibility for customer issues and ensure they are resolved.

• Offer tailored, value-centric solutions to improve the customer experience.

• Keep precise records of customer interactions.

• Provide about 80% support via phone and 20% via chat, email follow-ups, and case documentation.

⛳️ Requirements

• 1-2 years of experience in customer service.

• Proficient computer navigation and typing skills.

• Exceptional verbal and written communication skills.

• Strong reading comprehension and problem-solving abilities.

• Capability to handle multiple tasks while paying attention to detail.

• Self-driven with a positive demeanor and a strong work ethic.

• Excellent organizational and interpersonal skills.

• Ability to meet deadlines and perform effectively in a structured setting.

• Must be available to work any assigned shift within the operational schedule.

• Flexible availability for shifts Monday-Friday from 8:00 AM to 11:00 PM EST and Saturday-Sunday from 9:00 AM to 9:00 PM EST.

🏝️ Benefits

• Two (2) weeks of paid vacation each year.

• Seven (7) paid holidays along with several floating holidays.

• Company-issued computer equipment.

• Full-time work schedule (40 hours per week).

• Medical, dental, and vision insurance.

• Coverage for Critical Illness, Accident, and Hospital expenses.

• 401(k) Retirement Plan with options for both pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & AD&D for both employees and dependents.

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off (PTO), including vacation and sick leave.