Call Center – Chat Agent

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Become an expert on existing and upcoming electric vehicle products, services, and offerings.

• Provide support to customers through phone, chat, and email channels.

• Address inquiries regarding electric vehicle technology and features.

• Offer advice on charging solutions and home charging alternatives.

• Assist with vehicle reservation and ordering processes.

• Manage inquiries related to dealerships and service.

• Provide information pertaining to recalls.

• Take responsibility for customer issues and ensure resolution.

• Deliver tailored, value-oriented solutions that improve the customer experience.

• Keep precise records of all customer interactions.

• Offer approximately 80% support via phone and 20% through chat, email follow-ups, and case documentation.

⛳️ Requirements

• 1-2 years of experience in customer service.

• Proficient in computer navigation and typing skills.

• Exceptional verbal and written communication skills.

• Strong reading comprehension and problem-solving abilities.

• Capacity to manage multiple tasks while paying attention to detail.

• Self-driven with a positive outlook and robust work ethic.

• Excellent organizational and interpersonal capabilities.

• Ability to meet deadlines and perform efficiently in a structured setting.

• Must be available to work any assigned shift within the operating hours.

• Flexible and willing to work any shift during the specified operating hours.

🏝️ Benefits

• Two (2) weeks of paid vacation each year.

• Seven (7) paid holidays plus several floating holidays.

• Computer equipment provided by the company.

• Full-time schedule with 40 hours per week.

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life insurance options (Voluntary Life & AD&D for the employee and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits available.

• Employee Assistance Program offered.

• Paid Time Off/Leave options (PTO, vacation, or sick leave).