Call Center Agent, Part Time

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Serve as the primary contact point in our call center for registering new patients and guiding existing patients.

• Handle incoming calls from patients needing medical assistance, providing and collecting necessary information.

• Accurately create, update, and access confidential patient data in the EMR system while maintaining a high level of confidentiality.

• Streamline the appointment process by collecting essential demographic, referral, and clinical details, ensuring thorough and precise documentation.

• Monitor telephone traffic and provide or request assistance as required.

• Effectively communicate with all departments to reduce wait times while delivering top-notch customer service.

• Perform any additional responsibilities assigned by the manager.

⛳️ Requirements

• Excellent communication skills with a friendly and professional phone demeanor.

• Highly organized and detail-oriented — capable of managing multiple calls and tasks simultaneously.

• A collaborative team member who excels in a supportive, fast-paced environment.

• Previous experience in call centers and healthcare services is advantageous.

• Familiarity with electronic medical records (EMR/EHR) is preferred.

• A High School Diploma or Equivalent is required.

🏝️ Benefits

• Exceptional opportunities for growth and advancement.

• A vibrant and dynamic work environment.

• Access to a wide network of practitioners.

• A comprehensive array of tools and programs designed to enhance the employee experience.

• Competitive compensation package.

• Generous paid time off (PTO).

• Comprehensive benefits package including health, dental, vision, 401(k), and more.