Call Center Agent – Outbound Sales

This is a fully remote position, open to applicants in Albania.

📋 Description

• Conduct outbound calls to both customers and prospects.

• Present offerings related to the publishing and professional information industry.

• Actively assess customer needs and engage in professional discussions.

• Follow up on potential leads and sales opportunities.

• Record customer interactions and results in the CRM system.

• Utilize modern systems, tools, and knowledge repositories.

⛳️ Requirements

• Proficient in the German language (C2 level), both spoken and written.

• Some experience in telephone sales, outbound sales, or customer service, preferably with contact-center exposure.

• Strong communication abilities and a passion for active selling.

• Self-driven, disciplined, and able to work reliably and independently (freelancer model).

• Confident in using standard CRM and telephony tools, or possess a strong technical affinity.

• A stable internet connection and a quiet workspace at home are essential.

🏝️ Benefits

• Work completely remotely as a freelancer — choose your most productive environment.

• Compensation based on performance: pay per productive minute plus commission for successful sales.

• Comprehensive training prior to the project commencement.

• Well-defined processes, systems, and points of contact.

• Consistent project workload of approximately 25 hours per week.

• Flexible scheduling for your working hours within the project timeline.