Call Center Agent, French and Italian

This is a fully remote position, open to applicants in France.

📋 Description

• Support prospective participants in navigating the clinical trial process within a virtual call center.

• Interact with individuals who have shown interest in taking part in clinical trials.

• Provide assistance with basic inquiries regarding travel and reimbursement.

• Perform pre-screening interviews following established scripts and guidelines.

• Diligently document patient information and call results in internal systems.

• Work collaboratively with internal teams to ensure seamless transitions and accurate documentation.

⛳️ Requirements

• Proficiency in French, Italian, and English is essential.

• Exceptional communication and interpersonal abilities.

• Strong attention to detail and a compassionate approach when interacting with patients.

• Dependable high-speed internet connection and a quiet work environment.

• Availability for full-time work from Monday to Friday.

• GCP certification is preferred but can be acquired during training.

🏝️ Benefits

• We are dedicated to the growth of our employees, offering career development and advancement opportunities.

• Supportive and engaged management team.

• Training in technical skills and therapeutic areas.

• Peer recognition and a comprehensive rewards program.

• A strong commitment to fostering an inclusive culture.