Call Center Agent

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee scheduling and qualifications by verifying tour times and attendee lists, as well as assessing owner qualifications.

• Guide owners through software prerequisites and resolve basic connectivity or platform access challenges prior to tours.

• Establish a professional relationship, generate enthusiasm, and instill confidence in the virtual process while addressing owner queries.

• Input and revise reservation details and ensure that contact information is up-to-date in company systems.

• Adhere to company policies and maintain security awareness protocols.

• Execute essential administrative tasks.

• Handle multiple responsibilities and adjust to changing priorities.

⛳️ Requirements

• A minimum of 2 years of experience in a comparable customer service or virtual support role.

• Experience with Vacation Ownership or Timeshare Outbound is strongly preferred.

• Outstanding communication and interpersonal skills, both over the phone and through digital channels.

• Proficient in SPI, Excel, Email, Jag, Max, and various online meeting platforms.

• Capability to analyze data and address practical problems involving multiple variables.

• Maintain professionalism and discretion when managing sensitive and confidential information.

• Willing to occasionally work weekends, holidays, and extended hours to meet tour schedules.

🏝️ Benefits

• Enjoy the flexibility of working from home in Florida.

• Receive commission in addition to hourly pay.