Business Travel Consultant, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional travel assistance through chat, phone calls, and emails.

• Keep up-to-date knowledge regarding suppliers, destinations, and systems.

• Rapidly evaluate customer requirements, urgency, and preferences.

• Precisely manage hotel, flight, car, and rail reservations.

• Assist customers in utilizing self-service features on the Navan platform and app.

• Respond swiftly, adhering to SLA expectations.

• Comply with company and customer policies, ensuring global standards are met.

• Provide feedback to stakeholders regarding goal achievements and key processes.

• Engage in team meetings focusing on products, suppliers, and industry trends.

• Stay informed about best practices within the travel industry.

• Maintain regular attendance, complete assigned training, and achieve performance goals.

⛳️ Requirements

• Experience: Minimum of 5 years as a Travel Consultant with expertise in air, rail, and hotel bookings; at least 3 years working with GDS (Sabre, Amadeus, or Galileo) – Both are essential.

• Language: Proficiency in both English and Spanish - Mandatory fluency in both languages.

• Customer Service: Experience in contact center or customer-facing roles.

• Tech Skills: Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.

• Availability: Willingness to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.

• Skills: Capability to multitask, address urgent issues promptly, and work independently to resolve problems.

• Attitude: Empathetic, professional, and possessing excellent verbal and written communication skills.

🏝️ Benefits

• Note: Candidates must reside in Portugal to be considered, or be willing to relocate. All applications should be submitted in English.