Business Transformation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate design thinking workshops and collaborative sessions with client stakeholders.

• Conduct user research and engage stakeholders through interviews, observations, and discovery sessions.

• Create customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to convey insights and opportunities.

• Analyze and document current and future business processes, operating models, and organizational capabilities.

• Identify opportunities for process enhancement, service improvement, and operational efficiency through data-driven analyses.

• Convert research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans.

• Lead ideation and solution sessions to generate, refine, and prioritize innovative ideas.

• Develop prototypes and low-fidelity solutions to facilitate rapid testing and iteration.

• Produce visual deliverables, including presentations, process flows, and infographics, to convey complex ideas effectively.

• Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives.

• Establish and maintain strong relationships with stakeholders and project teams.

⛳️ Requirements

• Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field.

• 6+ years of experience in human-centered design, service design, business architecture, or design thinking methodologies.

• Experience supporting Federal government clients.

• Proven ability to facilitate workshops and engage diverse audiences in stakeholder sessions.

• Familiarity with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation.

• Demonstrated expertise in developing journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts.

• Strong analytical skills with the capability to assess complex business operations and identify opportunities for optimization and improvement.

• Excellent communication, facilitation, and presentation skills, including the ability to tell stories visually.

• Ability to thrive in fast-paced, client-facing settings and navigate ambiguous challenges.

• US citizenship and the ability to obtain public trust clearance or suitability.

🏝️ Benefits

• 401k matching (4%).

• PTO (3 weeks to start, 4 weeks after 2-5 years, and 5 weeks after 5 years).

• Health, dental, and vision insurance.

• Short- and long-term disability coverage.

• FSA accounts.

• 4 weeks of paid parental leave.

• 11 paid holidays (including your birthday off).

• Reimbursements for fitness and cell phone expenses.

• Monthly all-hands update meetings.

• Annual in-person all-hands team-building day and evening outing.

• Regular check-ins for professional growth goals.

• Semi-monthly one-on-one performance manager meetings.

• A social team that organizes monthly events.

• Access to technology like Slack.