Business Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and develop AI-driven automations and agentic workflows within the GTM tech stack — encompassing Salesforce, NetSuite, Workato, and MuleSoft — to reduce manual labor and expedite business processes.

• Design and implement ClickUp Super Agents and LLM-based automations to streamline tasks such as deal data enrichment, assistance in quote generation, order validation, revenue recognition triggers, and exception handling within quote-to-cash workflows.

• Architect and establish MCP (Model Context Protocol) integrations that enable AI agents to interact with business systems in a contextual and secure manner — facilitating intelligent, event-driven operations across the GTM platform.

• Investigate and assess new AI capabilities (RAG, fine-tuning, multi-agent orchestration) to identify which are ready for production use in GTM business systems.

• Develop reusable AI templates, automation patterns, and agent blueprints that can be leveraged across the GTM Engineering team.

• Create and uphold integrations across Salesforce, NetSuite, Workato, MuleSoft, DealHub (CPQ), and other GTM platforms — prioritizing clean architecture, minimal technical debt, and maintainable design.

• Oversee comprehensive integration patterns for essential business processes such as lead-to-opportunity, quote-to-cash, order-to-fulfillment, and revenue reporting pipelines.

• Design data flows and transformation logic that ensure business data is accurate, consistent, and accessible across systems without establishing fragile point-to-point dependencies.

• Adopt a build-vs-buy approach: assess whether a specific automation requirement is best addressed through native platform features, iPaaS tools, or custom code — and articulate the rationale clearly.

• Develop internal tools, low-code/no-code solutions, and lightweight applications using platforms like Retool, Replit, or similar to enhance business systems functionalities with minimal overhead.

• Write automation scripts and data transformation logic in Python, JavaScript, or Apex as necessary to fill gaps that platform tools may not handle natively.

• Utilize Zapier, Workato, and similar iPaaS platforms to coordinate cross-system workflows that are maintainable, observable, and well-documented.

• Manage the full lifecycle of your creations: discovery, design, development, testing, deployment, documentation, and ongoing optimization.

• Monitor the performance and health of the automations and integrations you manage; proactively identify degradation, data inconsistencies, or failure patterns before they affect business operations.

• Conduct root-cause analysis for integration failures or automation issues and implement sustainable fixes — not just temporary patches.

• Maintain runbooks and operational documentation to ensure that platform behavior is clear and recoverable by the wider team.

• Collect feedback from business stakeholders and iterate on existing automations to enhance accuracy, minimize edge cases, and adapt to changing GTM processes.

• Collaborate with Sales, Revenue Operations, Finance, and Customer Success stakeholders to translate business needs into well-defined technical solutions.

• Work closely with GTM Systems Engineering, DevOps, and BSA colleagues on architectural decisions, prioritization of intake, and execution of delivery.

• Contribute to the GTM Systems Engineering operational model: maintain task hygiene, communicate proactively about major initiatives, and document AI/automation efforts in the team's AI Excellence registry.

• Act as a subject matter expert for business systems automation and AI — educating stakeholders on possibilities and managing realistic expectations regarding scope and delivery.

⛳️ Requirements

• 3–5+ years of experience in business systems engineering, systems administration, or integration engineering roles.

• Proven track record of building and delivering automations or integrations that provide measurable business value in production settings.

• Hands-on experience with Salesforce and at least one ERP platform (NetSuite is strongly preferred).

• Experience implementing AI or LLM-powered automations in a production business systems environment — or a clearly defined trajectory toward achieving this.

• Experience in a fast-paced environment where you manage multiple priorities simultaneously and adapt swiftly to evolving business needs.

• Optional but preferred: experience with DealHub (CPQ), ClickUp, quote-to-cash workflows, or revenue operations systems.

🏝️ Benefits

• Equity

• 401k

• Health, Dental, and Vision insurance

• Spending accounts

• Life & Disability insurance

• Paid parental leave

• Flexible paid time off

• Enhanced employee assistance program

• Employee wellness stipend

• Professional development stipend