Business System Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Providing support to customers utilizing BPM, workflow, and document management platforms.

• Assisting in system administration, configuration, maintenance, and updates.

• Analyzing and resolving application and system-related issues.

• Aiding in platform migration projects, including testing and validation tasks.

• Generating reports, dashboards, and data extracts using SQL, Power BI, and other reporting tools as needed.

• Engaging in customer meetings, workshops, and technical discussions.

• Updating support documentation, knowledge articles, and configuration records.

• Collaborating with internal teams, software vendors, and implementation partners to deliver exceptional services.

• Contributing to service enhancement and customer success initiatives.

⛳️ Requirements

• Essential experience in IT support, application support, service desk, technical analyst, or a comparable role.

• Strong problem-solving and analytical abilities.

• Excellent communication and customer service skills.

• Experience with business applications or enterprise software.

• High attention to detail.

• Proficient in Microsoft Office applications, including Excel.

• Ability to adhere to documented processes and procedures.

• A willingness to learn new technologies and enhance technical skills.

• Desirable knowledge of BPM, workflow, process mapping, or document management systems.

• Familiarity with SQL, databases, or reporting tools.

• Experience with Power BI or similar dashboarding applications.

• Understanding of cloud and on-premises software environments.

• Experience in supporting software testing, upgrades, or migrations.

• Experience working with external customers or stakeholders.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.