Business Support Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist the DEKRA 2nd Party Audits Group by overseeing administrative tasks for intricate client accounts and strategic initiatives.

• Organize resources and monitor progress for new service offerings.

• Aid the Program Manager of Operations with data entry, analytics, scheduling coordination, and auditor assignments.

• Liaise with internal DEKRA departments to optimize North American resource allocation for client locations.

• Input and evaluate data using operational tools.

• Track, monitor, and report on business group performance metrics, including status updates and revenue.

• Manage client and auditor scheduling in accordance with company policies.

• Directly communicate with clients as necessary.

• Promote a safe and healthy workplace by adhering to established procedures and policies.

• Undertake additional administrative and operational duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 3 years of experience in administrative or operations support.

• Proficient in data analysis and adept at creating charts, pivot tables, and summaries.

• Strong command of Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and Teams.

• Experience with SharePoint is advantageous.

• Capacity to prioritize tasks, manage oneself, and take initiative.

• Excellent interpersonal and communication abilities with both internal and external stakeholders.

• Capability to work autonomously and collaboratively in a remote setting.

• Exceptional organizational skills, attention to detail, and follow-through.

• Process-oriented with strong critical thinking and problem-solving capabilities.

• Must be able to lift luggage weighing between 25–50 lbs.

• Comfortable with extended periods of work on computers and phones.

• Flexibility to work varying hours as required.

• Must be eligible to work in the United States; this role does not offer visa sponsorship.

• No relocation assistance is available.

🏝️ Benefits

• Bonus eligibility, subject to plan terms and conditions.

• Medical and prescription health care benefits.

• Dental and vision coverage, including for Domestic Partners.

• Contribution to a Company Health Savings Account.

• Flexible Spending Account for qualifying health care and dependent care expenses.

• Paid time off that includes vacation, sick leave, and floating holidays.

• Employee Assistance Program offering mental and emotional support resources.

• Wellness Program with incentives for participation.

• Paid Parental Leave.

• Domestic and international Travel Assistance.

• 401(k) plan with employer matching contributions.

• Company-funded short- and long-term disability benefits.

• Group term life insurance with options to purchase additional coverage for oneself and others.

• Access to the Working Advantage corporate discount program.

• Education Assistance Program.

• Student Loan Repayment Assistance.

• Resources for internal training and development.

• Participation in the LEAD Forward Leadership Development Program.

• Involvement in the annual Career Goal Setting and Performance Review cycle.