Business Solutions Engineer III

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and provide support for Jira Software, Jira Service Management, and Confluence (Cloud)

• Set up and enhance workflows, automation, permissions, and integrations

• Maintain system performance, availability, and dependability

• Develop and refine ITSM practices in accordance with ITIL standards

• Lead improvement projects and manage change in collaboration with stakeholders

• Conduct troubleshooting, provide user support, deliver training, and maintain documentation

⛳️ Requirements

• Proficient in Atlassian Cloud tools (Jira Software, Jira Service Management, Confluence)

• Skilled in configuring workflows, automation, permissions, and customizations

• Strong grasp of ITSM processes and ITIL best practices

• Experience with system integrations and troubleshooting in cloud settings

• Excellent analytical and problem-solving abilities

• Effective communication skills and capability to collaborate with cross-functional teams

• Proactive, well-organized, and adept at balancing technical and business viewpoints

• Advanced/Fluent proficiency in English

• Completed Bachelor’s degree

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and growth

• Comprehensive health and wellness programs

• Flexible working hours and remote work options