BPO Manager

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Oversee and maintain all BPO-related documentation, such as Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms.

• Facilitate the flow of documents between Legal, Finance, HR, and vendor teams.

• Ensure that internal trackers and databases (e.g., Confluence, Jira, or shared Excel files) are updated in a timely manner.

• Confirm that all necessary paperwork is completed prior to onboarding or contract renewal.

• Serve as the primary point of contact for business owners submitting BPO requests.

• Gather, assess, and validate incoming requests to ensure they contain essential details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).

• Direct validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).

• Follow up with business customers and vendors to ensure effective communication and timely updates regarding request status.

• Assist in the onboarding and offboarding process for BPO employees in collaboration with IT and HR.

• Keep accurate records of vendor performance, project milestones, and billing cycles.

• Help produce reports and summaries for management related to BPO headcount, budget utilization, and vendor performance KPIs.

⛳️ Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• A minimum of 2 years’ experience in administrative operations, vendor management, or shared services.

• Excellent organizational and communication skills with a keen attention to detail.

• Capability to manage multiple requests at once while maintaining clear documentation.

• Proficient in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar systems).

• Experience with international teams or outsourcing vendors is an advantage.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities