Billing/Scheduling Associate II – Neurology

This is a fully remote position, open to applicants in United States.

📋 Description

• Gather insurance details from patients and provide guidance on alternative financial assistance options.

• Collaborate with physicians and clinical personnel to facilitate urgent or referred patient scheduling requests.

• Deliver patient scheduling services, which include gathering demographic information and handling insurance registration.

• Review and amend new-patient schedules as needed.

• Contact patients to remind them of their appointments and collect insurance details and referral forms.

• Manage internal physician referrals for clinical services.

• Clarify billing procedures to patients and staff.

• Respond to incoming queries from patients and third-party payers.

• Assist with fundamental account maintenance tasks.

• Help patients with insurance inquiries related to billing.

• Support staff with reminder cards and other scheduling responsibilities.

• Operate the Relatient patient-reminder system results and communicate with patients or adjust scheduling as necessary.

• Implement daily edits and temporary adjustments to provider scheduling templates based on physician feedback.

• Schedule and register patients via phone or email without direct patient interaction.

⛳️ Requirements

• High school diploma or equivalent certification, or a combination of education and relevant experience.

• A minimum of 3 years of pertinent experience.

• No specific certification or professional license is required.

• A driver's license is not necessary.

• Capability to obtain insurance information and referral forms.

• Proficiency in scheduling and registering patients through phone or email.

• Understanding of billing processes, insurance inquiries, and financial assistance options.

• Preferred familiarity with billing systems, Epic EHR, financial information, insurance, medical office support, Microsoft Excel, Microsoft Office, Microsoft Word, scheduling, and third-party claims.

• Ability to effectively perform the essential functions of the role.

• External candidates who receive an offer must undergo applicable pre-employment screening.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick time.

• Competitive health insurance packages with priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution 403(b) Retirement Savings Plan.

• University contributions beginning at 7% to the retirement plan.

• Wellness challenges.

• Annual health screenings.

• Mental health resources.

• Mindfulness programs and courses.

• Employee assistance program (EAP).

• Financial resources.

• Access to dietitians.

• 4 weeks of caregiver leave to bond with a new child.

• Family care resources for ongoing childcare needs.

• Support for adult care.

• Tuition coverage for employees and their families, including up to 100% coverage for dependent undergraduate-level college tuition at WashU and 40% at other institutions after seven years.