Billing Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming billing inquiries, escalations, and urgent requests from members.

• Investigate and resolve issues related to insurance denials, payment inconsistencies, patient balances, and complex billing inquiries.

• Collaborate with Revenue Cycle Management subject matter experts, Billing Success Coordinators, and billing support teams.

• Record calls, cases, actions, and follow-up procedures in compliance with HIPAA and internal standards.

• Adhere to escalation protocols to ensure cases are effectively resolved, communicated, or appropriately redirected.

• Deliver clear and compassionate communication throughout the billing resolution process.

• Identify recurring billing challenges, workflow inefficiencies, and member concerns to enhance the billing experience.

⛳️ Requirements

• Over 1 year of experience in billing support, revenue cycle management, patient/member services, customer support, or other high-touch service roles.

• Comfortable managing live phone interactions, escalations, and sensitive conversations with empathy and professionalism.

• Strong attention to detail, effective documentation practices, and commitment to follow-through.

• Ability to investigate issues, adhere to established workflows, and guide cases to resolution.

• Excellent written and verbal communication skills.

• Proficiency in using billing systems, ticketing software, phone systems, Google Workspace, or similar technologies.

• Availability to work full-time during weekdays.

• Authorized to work in the United States.

• Preferred: experience in healthcare billing, insurance, claims, revenue cycle, or patient financial services.

• Preferred: background in resolving insurance denials, payment discrepancies, or patient billing disputes.

• Preferred: knowledge of HIPAA, payer workflows, patient billing, or healthcare compliance standards.

• Preferred: experience with shared queues, escalated support workflows, or distributed support teams.

🏝️ Benefits

• Eligibility for benefits in accordance with Tia’s benefit plans and eligibility criteria.

• Opportunity to attend company and team off-site events.