Bilingual Virtual Medical Assistant – Insurance Verification, Patient Coordination

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Professionally respond to incoming phone calls and address patient inquiries.

• Manage SMS/text communication with patients effectively.

• Handle emails and maintain established communication workflows.

• Confirm upcoming appointments and facilitate rescheduling as needed.

• Accurately schedule patient appointments.

• Coordinate calendars and oversee provider availability.

• Verify insurance eligibility using Explanation of Benefits (EOBs).

• Assess co-pays, deductibles, and coverage information.

• Utilize Revenue Cycle Management (RCM) tools to check benefits.

• Conduct pre-appointment assessments (e.g., PHQ-9).

• Ensure patient forms are completed prior to their visits.

• Maintain precise patient records and documentation.

• Oversee inboxes and various communication channels.

• Support the overall efficiency of front-office operations.

⛳️ Requirements

• Previous experience as a Virtual Medical Assistant or in healthcare administration.

• Strong knowledge of insurance verification and EOB interpretation (co-pays, deductibles).

• Experience managing high-volume patient communications (calls, texts, emails).

• Exceptional verbal and written communication skills in English.

• Strong organizational skills and the ability to multitask.

• Capability to manage sensitive patient interactions with professionalism and empathy.

• Experience in mental health or behavioral health settings is highly preferred.

• Familiarity with the following tools: Valant EMR, Weave (phone/text platform), Valentree, and CareCloud.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.

• Flexible working hours.