Bilingual Travel Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide polished, professional service through phone, email, and chat channels.

• Assist customers with travel-related queries and lifestyle loyalty program needs, including advising on maximizing travel benefits.

• Book and manage tailored travel arrangements for flights, hotels, and car rentals utilizing GDS systems.

• Support members with cancellations, re-bookings, unexpected travel disruptions, and the planning of intricate travel itineraries.

• The objective of this role is to ensure a professional and seamless customer experience with every interaction.

⛳️ Requirements

• Strong geographical knowledge coupled with a genuine enthusiasm for travel.

• A commitment to assisting customers and resolving issues.

• Excellent communication and interpersonal abilities.

• Capability to multitask across various systems and requests.

• Detail-oriented with robust time management skills.

• Comfortable working in a fast-paced, performance-oriented environment.

• Valid TICO certificate (mandatory).

• Experience with GDS (Amadeus, Sabre, Galileo, etc.) is highly regarded.

• Background in hospitality, travel, or loyalty programs is greatly valued.

• Minimum of 2 years of experience in travel, airline, or hospitality sectors.

• At least 2 years of experience in interactive customer service.

• Preferred experience in a call center (1+ year) or high-volume service environment.

• Personal global travel experience is an asset.

🏝️ Benefits

• Competitive hourly wage plus performance-based incentives.

• Full-time (40 hours/week) with fixed schedules.

• Paid training program.

• RRSP matching.

• Medical, Dental, and Vision benefits.

• Paid time off.

• Remote work opportunities from home.

• No sales required.