Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Responds to telephone inquiries and addresses basic customer questions, or directs them to the appropriate personnel.

• Offers consultancy services by leveraging knowledge and expertise in insurance and healthcare.

• Develops and enforces general insurance and healthcare policies in compliance with state and federal regulations.

• Handles calls in a manner that ensures service level agreements (SLAs) are met or surpassed.

• Records calls, processes requests, and updates account histories.

• Collaborates with team members, management, and customers regarding customer service concerns.

⛳️ Requirements

• Bilingual fluency in English and Spanish is mandatory.

• At least 2 years of customer service experience across any industry.

• Familiarity with basic help desk software, computer applications, and Microsoft Office suite.

• Strong problem-solving abilities to effectively address inquiries.

• Excellent customer service skills, with a focus on both written and verbal communication to respond to inquiries in a professional manner.

• Capability to understand your role within a team and identify the appropriate stakeholders to consult for resolving client inquiries.

🏝️ Benefits

• Most benefits commence on the first day of employment.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.