Bilingual Gaming Customer Support – Simplified Chinese, English

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Provide support to players in Simplified Chinese and English, ensuring exceptional assistance through tickets and live chat.

• Aid in resolving gameplay and technical issues while offering a top-tier customer experience to a worldwide gaming community.

• Excel in a dynamic environment and take pride in delivering outstanding written support.

⛳️ Requirements

• Professional fluency in both Simplified Chinese and English.

• Strong skills in critical reading, analytical thinking, and logical reasoning.

• Exceptional attention to detail with the capability to adhere to intricate processes.

• Excellent abilities in research, troubleshooting, and problem-solving.

• Patience, adaptability, and a customer-centric approach.

• Previous experience in providing support via live chat and/or ticket-based systems.

• Ability to swiftly learn new tools, systems, and processes.

• Confidence in asking questions and seeking clarification as necessary.

• A passion for gaming along with a solid understanding of basic PC troubleshooting.

• Familiarity with online multiplayer games and gaming terminology.

🏝️ Benefits

• Flexible work arrangements.