Bilingual Customer Service Representative, Spanish & English

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Client Communication Support: Address client inquiries in both Spanish and English through phone, email, and chat, ensuring professionalism and clarity.

• Case Coordination Assistance: Aid in the collection, organization, and communication of client information to guarantee attorneys and legal teams receive accurate and timely details.

• Administrative & Data Support: Manage client records, update case management systems, and ensure information is documented accurately.

• Service Excellence: Deliver compassionate, responsive, and solution-focused support to clients involved in sensitive legal issues.

⛳️ Requirements

• We are looking for candidates with strong written and spoken communication skills in both Spanish and English to effectively collaborate with our diverse team and stakeholders.

• A minimum of 5 years of customer service experience in the call center industry is required, with billing and invoicing experience considered a plus.

• Applicants must have their own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection.

• **Important: **

• **Please submit your most recent resume for consideration. It must be in English, as this is a requirement for the role. Applications in other languages may not be reviewed.**

🏝️ Benefits

• Salary Range: $6 – $7 per hour (depending on your experience and performance)

• Enjoy a permanent work-from-home arrangement!

• Career Growth – Explore opportunities for advancement and professional development.

• Innovative Culture – Flourish in a collaborative, inclusive environment that appreciates creativity and new ideas.