Bilingual Customer Service Representative, Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for customers, agents, and clients in both the US and Canada.

• Respond to insurance-related inquiries concerning customer accounts via phone and/or online.

• Handle both inbound and outbound calls from customers.

• Follow up to guarantee accuracy of information, prompt responses, and resolution of any outstanding customer concerns.

• Assist customers with resolving issues and ensure that insurance requirements are fulfilled.

• Verify and accurately input information into the system according to company protocols.

• Process policies and associated documents through the designated processing system.

• Offer support to other departments as needed based on workload demands.

• Regularly meet departmental productivity and accuracy benchmarks.

• Uphold the security and confidentiality of the facility, computer systems, programs, and both customer and client information.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• A minimum of six months experience in customer service is required.

• Proficiency in both English and Spanish, encompassing speaking, spelling, and grammar.

• Must be available to work the specified Monday–Friday or Tuesday–Saturday schedules.

• Capability to work during Central Time hours.

• Proficient in using computer systems and adhering to company protocols.

• Must maintain the security and confidentiality of the facility, computer systems, programs, and both customer and client information.

🏝️ Benefits

• Training will be provided for the initial 3 weeks.

• Ongoing support to assist you in learning and achieving success.

• An equal employment opportunity workplace.