Bilingual Customer Service Representative – Luxury Retail, French-English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide exceptional customer support across various channels.

• Offer expert product and fragrance suggestions tailored to mood, personality, and occasions.

• Anticipate customer needs and proactively present thoughtful solutions throughout their experience.

• Keep precise and comprehensive records of customer interactions utilizing CRM and service tools.

• Identify opportunities to enhance the customer journey and relay insights to leadership.

• Foster a cooperative, high-performing team environment while also being able to work independently when necessary.

⛳️ Requirements

• Bilingual in French and English.

• Minimum of 1 year of experience in customer service, luxury retail, sales, or personalized client support.

• Strong proficiency in CRM platforms and digital customer service tools.

• High school diploma or equivalent.

• Comfortable assisting customers and addressing requests over the phone.

• Proficient in computer operations.

🏝️ Benefits

• Health and wellness incentives.

• Paid time off.

• Tuition reimbursement.