Bilingual Customer Service Representative – Luxury Retail – French-English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide exceptional customer support across various channels.

• Offer expert recommendations for products and fragrances tailored to mood, personality, and events.

• Anticipate customer needs and proactively suggest thoughtful solutions throughout their experience.

• Maintain precise and comprehensive records of customer interactions utilizing CRM and service tools.

• Identify opportunities to enhance the customer journey and communicate insights to leadership.

• Contribute to a collaborative, high-performance team environment while also being able to work independently as required.

⛳️ Requirements

• Bilingual in French and English.

• Minimum of 1 year of experience in customer service, luxury retail, sales, or personalized client support.

• Strong proficiency with CRM platforms and digital customer service tools.

• High school diploma or equivalent.

• Comfortable assisting customers and addressing their requests over the phone.

• Proficient with computer operations.

🏝️ Benefits

• Supportive of your career and professional growth.

• An inclusive culture and community-focused organization that encourages giving back.

• A comprehensive benefits package tailored to your role, which may include PTO, tuition reimbursement, and health and wellness incentives.