Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries about products and services through phone or email.

• Diagnose customer issues and offer solutions or suitable follow-up actions.

• Manage service or billing issues, including refunds, exchanges, and adjustments to bills.

• Provide customers with updates on claim investigations and planned modifications.

• Refer unresolved complaints to the relevant internal departments.

• Keep comprehensive and precise records of customer interactions and the actions taken.

• Deliver a professional, customer-centric experience while achieving productivity goals.

⛳️ Requirements

• Completion of a degree program.

• Two years of experience in customer service.

• Between two to four years of experience in managing customer inquiries, resolving complaints, and delivering customer support.

• Proven experience in accurately documenting customer details, interactions, and actions taken.

• Proficient in computer applications, including MS Outlook and data entry systems.

• Capability to work independently and effectively handle competing priorities.

• Bilingual proficiency in French and English.

• Ability to communicate with customers via phone and email, explaining resolutions and providing claims and service updates in both languages.

🏝️ Benefits

• A 12-month contract with the possibility of permanent employment.

• Daytime schedule totaling 37.50 hours per week.

• Flexibility to work remotely.