Bilingual Call Centre Agent, Spanish-English

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls in both Spanish and English, mainly during after-hours and overflow times.

• Accurately take messages and communicate them to the appropriate client contacts.

• Address basic caller inquiries and provide precise service information when necessary.

• Adhere to client-specific escalation and on-call procedures for urgent issues.

• Record all interactions in accordance with client protocols.

• Maintain a calm, professional, and supportive demeanor during urgent or emotionally charged situations.

• Assist healthcare, home-care, and property-management clients, tailoring communication style to each.

• Act as the initial point of contact for callers outside regular business hours.

⛳️ Requirements

• Proficient in both spoken and written Spanish and English.

• Previous experience in a call center, customer service, or answering-service role is preferred.

• Strong attention to detail and accuracy in message-taking and documentation.

• Ability to remain calm and professional while managing urgent or sensitive calls.

• A fixed fiber internet connection with minimum upload and download speeds of 25 Mbps.

• Capability for a wired Ethernet connection.

• Reliable solar, inverter, or UPS power backup for internet and workstation.

• Availability Monday to Friday from 15:00 to 00:00 South African time, subject to daylight-saving adjustments.

• Willingness to work on public holidays in South Africa and the U.S.

🏝️ Benefits

• Compensation for South African public holidays in accordance with the BCEA.

• Fully remote working arrangement.