Bilingual Benefits Customer Service Representative – Spanish, French

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Assist Spanish or French and English-speaking clients throughout the enrollment process.

• Deliver the highest standard of service with each interaction.

• Spend the day on phone calls while also supporting chat and message center inquiries.

• Protect sensitive information in accordance with HIPAA and company data security protocols.

• Simplify health and welfare and pension terminology into easy-to-understand explanations.

• Keep thorough and accurate records of calls and case notes in English.

• Engage in team meetings and training sessions.

• Collaborate and communicate respectfully with team members.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Proficient in Spanish or French.

• Ability to transition smoothly between Spanish or French and English conversations.

• Capable of quickly evaluating member concerns and developing appropriate responses or solutions.

• Ability to thrive in a structured environment.

• Strong attention to detail.

• Familiarity with Microsoft Office applications.

• Comfortable working independently in a self-directed setting.

• Must be adept at operating in a virtual environment.

• Ability to comprehend and follow both oral and written instructions.

• Typing speed of 30 words per minute.

• Previous experience in a customer service role.

• High School diploma is required.

• An Associate or Bachelor’s degree is a plus.

• Basic understanding of health and welfare and/or defined benefit pension plans.

• Experience in a call center setting.

🏝️ Benefits

• WTW 401(k) Savings Plan.

• Employee Assistance Program (EAP).

• Commuter Accounts program.

• Additional benefits mandated by law.