Bi-lingual Pharmacy Tech Support, Call Center Rep

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Offer payment assistance options including co-pay cards and vouchers

• Act as the main call center liaison for patients, pharmacies, and healthcare professionals engaging with an Opus Health program

• Deliver initial support through telephone, email, fax, or other available communication methods

• Handle requests related to card activation, program eligibility, explanation of program benefits, and troubleshooting for submission rejections

• Efficiently evaluate user issues and provide first-level resolution

• Record information specific to resolutions

• Promptly escalate any unresolved matters to the appropriate department

• Identify operational challenges and propose recommendations to management

⛳️ Requirements

• High School Diploma or equivalent qualification

• Previous experience as a Pharmacy Technician is essential

• HIPAA certification is required

• Call center experience is necessary; at least 3 years preferred

• Experience in processing medical claims is advantageous

• Bilingual proficiency in English and Spanish

• Capability to work 40 hours per week with moderate supervision

• Availability to work one of the specified EST shifts

• Must live in the same country as the job location

🏝️ Benefits

• Potential for conversion to a full-time position at IQVIA

• Health and welfare benefits and/or additional perks may be available

• Equal opportunity employer

• A diverse corporate culture that celebrates and rewards teamwork and inclusivity