Bi-lingual Pharmacy Tech Support – Call Center Rep

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver initial assistance for customer inquiries through telephone, email, fax, or other available communication channels to the Support Center.

• Rapidly evaluate user issues and provide first-level support for problem resolution.

• Record information pertinent to resolutions.

• Promptly escalate unresolved issues to the appropriate department.

• Identify operational challenges and propose recommendations to management.

• Handle requests related to card activation, program eligibility, explanation of program benefits, and troubleshooting of submission rejections.

• Offer payment assistance solutions such as co-pay cards or vouchers.

• Act as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.

⛳️ Requirements

• High School Diploma or equivalent required.

• Experience as a Pharmacy Technician is mandatory.

• HIPAA certification is required.

• Call center experience is necessary; 3+ years preferred.

• Knowledge of medical claim processing is advantageous.

• Bilingual proficiency in English and Spanish is required.

• Must be able to work 40 hours per week with moderate supervision.

• Candidate must reside in the same country as the job location.

🏝️ Benefits

• Potential for conversion to an IQVIA full-time employee.

• Health and welfare benefits may be provided.

• Incentive plans, bonuses, and/or additional forms of compensation may be available.