Bi-lingual Pharmacy Tech Support – Call Center Rep

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Offer payment assistance solutions, including co-pay cards or vouchers

• Act as the main contact in the call center for patients, pharmacies, and healthcare professionals utilizing an Opus Health program

• Provide initial support through telephone, email, fax, or other available communication methods

• Handle requests related to card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections

• Rapidly evaluate user issues and deliver first-level problem resolution

• Record information specific to the resolution process

• Promptly escalate unresolved issues to the appropriate department

• Identify operational challenges and propose recommendations to management

• Work 40 hours per week with moderate supervision

⛳️ Requirements

• High School Diploma or equivalent

• Required experience as a Pharmacy Technician

• Must be HIPAA certified

• Call center experience is necessary; 3+ years is preferred

• Experience in medical claim processing is advantageous

• Bilingual proficiency in English and Spanish

• Capability to work 40 hours per week

• Must be available to work one of the specified EST shifts

• Must live in the same country as the job location

🏝️ Benefits

• Potential for conversion to a full-time employee at IQVIA

• Incentive plans, bonuses, and/or additional forms of compensation may be provided

• Health and welfare benefits and/or other forms of benefits may be available

• Equal opportunity employer

• Emphasis on a diverse and inclusive corporate culture