Bi-lingual Healthcare Customer Service Rep

This is a fully remote position, open to applicants in Alabama, +39 more states.

📋 Description

• Serve as a Bilingual Customer Expert in Spanish and English, addressing customer inquiries by discovering creative solutions to diverse questions, issues, and concerns.

• Engage with customers through phone, email, chat, and social media to address their inquiries or issues.

• Approach conflict resolution with a calm demeanor, aiming to de-escalate any potential problems.

• Escalate situations as necessary and when appropriate.

• Respond to assistance requests and facilitate potential payment processing.

• Maintain a record of all call-related information for auditing and reporting purposes.

• Offer feedback regarding call-related issues.

• Achieve sales targets as outlined.

⛳️ Requirements

• Must be bilingual in Spanish and English.

• A minimum of 6 months of customer service experience is required.

• Candidates must be over 18 years of age.

• Ability to type at least 25 words per minute.

• High School Diploma or GED is required.

• Must be comfortable using a desktop computer system.

• Preferred: 6 months of experience in a Call Center environment.

• Proficient in using Windows operating systems.

• A minimum of 6 months of sales experience is required.

• Must be capable of working independently.

• Ability to remain composed and objective in various situations.

• Exceptional negotiation skills are essential.

🏝️ Benefits

• Comprehensive paid training.

• Competitive salary.

• Full benefits package including Medical, Dental, Vision, 401k, and more.

• Paid time off.

• Wellness and engagement programs for employees.