Beverage Dispense Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Install Boxbar machines and related beverage technology at new customer locations.

• Perform equipment positioning, assembly, connection, setup, and commissioning.

• Collaborate with internal project teams, venue teams, contractors, and technical partners during installations.

• Conduct installation checks to ensure equipment is safe, operational, and ready for customer handover.

• Test the functionality of mechanical, electrical, dispense, and technology systems prior to launch.

• Provide on-site technical support during the launch of new venues.

• Train venue teams and customer representatives on equipment operation, troubleshooting, and maintenance.

• Monitor equipment performance during launch periods and address technical issues as they arise.

• Execute planned preventative maintenance on installed Boxbar equipment.

• Diagnose and repair mechanical, electrical, beverage dispense, and operational faults.

• Replace components and carry out approved field repairs.

• Clean, test, calibrate, and service equipment as necessary.

• Respond to customer technical issues and service requests promptly.

• Support remote troubleshooting for issues that can be resolved without an on-site visit.

• Complete accurate documentation for installation, maintenance, and service.

• Build strong relationships with customer technical teams, venue operators, and contractors.

• Represent Boxbar professionally at customer sites and keep customers informed during resolution processes.

• Provide field feedback to Product and Engineering teams.

• Assist in enhancing installation standards, maintenance schedules, troubleshooting guides, and service procedures.

⛳️ Requirements

• Previous experience in field service, equipment maintenance, installations, beverage dispense, mechanical/electrical maintenance, or another hands-on technical environment.

• Practical skills in mechanical troubleshooting and repairs.

• Experience with electrical or electromechanical equipment.

• Ability to methodically diagnose technical faults.

• Experience in installing, servicing, or maintaining physical equipment.

• Proficient in using hand tools, diagnostic equipment, and technical documentation.

• Strong customer-facing communication abilities.

• Capability to work independently and effectively manage field-based appointments.

• Attention to detail and a commitment to completing work accurately.

• Proficient in completing clear service, installation, and maintenance documentation.

• Willingness to travel regularly throughout the US.

• Valid driver's license and ability to travel to customer locations.

• Comfortable working evenings, weekends, and holidays as needed.

• Ability to stand and walk for extended periods.

• Ability to bend, reach, push, and pull equipment.

• Capable of using hand and power tools where appropriately trained.

• Ability to support installation and maintenance activities.

• Ability to lift and move equipment following safe working guidelines and team-lift processes.

• Experience with beverage dispense, draft systems, beer systems, cellar equipment, or commercial beverage equipment is highly desirable.

• Experience with pumps, valves, pipework, refrigeration, or fluid systems is highly desirable.

• Electrical troubleshooting experience is highly desirable.

• Familiarity with automated equipment, kiosks, vending, robotics, or self-service technology is highly desirable.

• Experience commissioning equipment at new customer locations is highly desirable.

• Experience in executing preventative maintenance programs is highly desirable.

• Experience supporting technically integrated hardware and software equipment is highly desirable.

• OSHA-10, electrical safety, ServSafe Alcohol, TIPS, or other relevant technical/safety qualifications are highly desirable.

• Product-specific training will be provided; prior experience with Boxbar technology is not required.

🏝️ Benefits

• Competitive hourly wage with eligibility for overtime.

• Paid travel time when applicable.

• Mileage reimbursement, vehicle support, or company vehicle arrangements based on business needs.

• Company-covered travel and accommodation for approved business trips.

• Per diem or reimbursed meals for overnight travel.

• Company phone or phone allowance.

• Laptop/tablet and necessary technical equipment provided.

• Tools, uniform/branded workwear, and PPE supplied.

• Paid product and technical training.

• Support for obtaining relevant professional certifications.

• Paid time off.

• Medical, dental, and vision insurance.

• 401(k) plan, subject to company setup.

• Opportunity to become an early member of Boxbar's expanding US technical operation.

• Reasonable accommodations provided where possible.

• Boxbar supplies tools, equipment, training, PPE, and support.