Benefits Administration Delivery Analyst, German Speaker

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take charge of benefits administration for employees located in the EMEA region.

• Resolve cases and input benefits data into the system for the client’s employees.

• Collaborate with the client to address requests related to services or escalated employee matters.

• Work daily with other Strada colleagues, third-party providers, and client contacts to ensure smooth process delivery for employees.

• Generate reports using various data extraction tools to comply with client plan rules and/or resolve issues.

• Utilize Excel calculation sheets effectively.

• Analyze system data to identify gaps in functionality compared to client plan rules, diagnosing the root cause of issues.

• Exhibit quality assurance principles by executing test plans to confirm that client plan rules align with systematic specifications.

• Contribute insights into process design and technology capabilities to guarantee optimal process support from a benefits perspective.

• Offer innovative solutions to continuously enhance and optimize client delivery.

• Engage in system testing during Internal Acceptance Testing and provide support for User Acceptance Testing as necessary.

• Have the opportunity to oversee and mentor others on specific projects and/or processes.

• Lead and contribute to projects using standard project management methodologies.

• Actively participate in the process transition from the client to Strada office when required.

⛳️ Requirements

• Proficiency in English at C1 Level (CEFR scale or equivalent) is required.

• Proficiency in German at C1 level (CEFR scale or equivalent) is required.

• Minimum of 3 years of experience in Benefits Administration/HR Administration/Payroll.

• Strong analytical and problem-solving abilities.

• Excellent attention to detail.

• Good understanding of delivering exceptional customer experiences.

• Familiarity with the project lifecycle and deployment governance.

• High exposure in a fast-paced environment.

• Exceptional time management skills.

• Proficiency in MS Office is essential.

• Very good knowledge of MS Excel.

• Experience with Benify or SHARP (SAP HR) systems is advantageous.

• High self-motivation and proactivity are essential.

• A spotless record and strong work ethic are required.

🏝️ Benefits

• Health coverage.

• Wellbeing programs.

• Paid leave (vacation, sick, parental).

• Retirement plans.

• Opportunities for learning.