Benefit Specialist, CDH

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the service center by delivering outstanding customer service and addressing participant inquiries via phone calls, voicemails, emails, and chats.

• Maintain a polite and professional attitude when interacting with clients.

• Achieve or surpass required KPIs in all evaluated areas by ensuring high productivity while following the designated work schedule.

• Efficiently review and upload reimbursement claims to processing queues in a timely manner.

• Occasionally adjudicate claims as needed.

• Fulfill additional projects as assigned by the Director or Supervisor.

⛳️ Requirements

• Capability to work effectively in a remote setting.

• Strong typing and 10-key proficiency.

• Exceptional customer service abilities.

• Strong writing skills with correct spelling, grammar, and punctuation.

• Highly motivated individual.

• Positive mindset.

• Dependable.

• Ability to work swiftly, efficiently, and accurately.

• Strong team collaboration skills.

• Proficiency in Spanish is advantageous.

• High School diploma or equivalent experience is mandatory.

• Capability to remain seated for the majority of the work period.

🏝️ Benefits

• Excellent working environment.

• Opportunities for career advancement.

• Fully remote work setup.

• Monday through Friday work schedule.