B2B Customer Service Representative, Dutch

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage all incoming communications from accommodation rental managers and owners.

• Act as the primary contact via phone, ensuring efficient call handling and maintaining clear, professional communication.

• Continuously enhance your knowledge to effectively address customer inquiries and resolve potential issues.

• Serve as a central point of contact for our prominent accommodation partners by responding to basic inquiries regarding room modifications, rates, availability, and extranet tool usage.

• Utilize appropriate tools, processes, and methods to guarantee the delivery of accurate, valid, and complete information.

• Ensure exceptional client service is provided consistently, along with a positive experience for our partners.

⛳️ Requirements

• Native or fluent in Dutch and English (minimum B2 level), both spoken and written.

• Capability to identify, apply, and communicate your product and/or service expertise clearly.

• Willingness to cover morning, weekend, and afternoon shifts on a rotational basis with teammates.

• Tech-savvy with full proficiency in MS Office applications.

• Residing in Greece with a stable internet connection.

• Working hours: shift rotation from Monday to Sunday, between 08 AM - 10 PM, with 2 days off each week.

🏝️ Benefits

• Competitive remuneration package based on experience, skills, and performance.

• Join a dynamic and creative team that fosters a positive and friendly environment.

• 25 days of annual leave per year.

• Meal allowance.

• Performance-based bonus.

• Access to guidance and tools to help you achieve your full potential.

• And many more!