AWS Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the AWS subject matter expert, offering leadership and support to internal teams.

• Mentor, coach, and develop junior AWS team members while establishing clear goals and expectations.

• Conduct regular performance evaluations, one-on-one meetings, and personal development planning.

• Manage project resource staffing, utilization, and capacity planning, actively participating in talent acquisition.

• Drive hiring strategies to facilitate organizational growth.

• Build and lead high-performing teams, promoting a collaborative and motivated work environment.

• Establish and manage OKRs, ensuring they align with business objectives.

• Collaborate with business leaders to prioritize initiatives and achieve impactful outcomes.

• Represent the company and team in talent acquisition efforts, assessing cultural fit and fostering an engaging and inclusive workplace.

• Balance people management duties with individual contributions as an AWS Solution/Technical Architect.

• Exhibit deep expertise in AWS infrastructure, security, and compliance, ensuring adherence to best practices and regulatory standards.

• Design, implement, and optimize AWS solutions with a focus on scalability, cost efficiency, and resilience.

• Oversee cloud governance, automation, and DevOps best practices to improve operational effectiveness.

• Lead complex AWS projects, incorporating services such as Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock.

• Foster innovation in Cloud Contact Center as a Service (CCaaS) by utilizing AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral).

• Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle).

• Identify and resolve technical challenges, proactively addressing roadblocks for teams.

• Advocate for AWS best practices and provide technical leadership in solution design.

⛳️ Requirements

• At least 3 years of experience in leading and managing technical teams.

• For Sr Manager roles, experience overseeing Manager(s) is an added advantage.

• AWS Solution Architect Associate Certification.

• Strong expertise in AWS cloud architecture, security, compliance, and automation.

• Proven track record of leading technical teams while driving innovation and operational efficiency.

• Experience in the Contact Center domain, especially with Amazon Connect.

• Familiarity with AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q.

• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus.

• Background in Cloud Contact Center solutions like Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred.

🏝️ Benefits

• Remote & In-Person: Whether you choose to work from our headquarters in Massachusetts, one of our regional hubs, or as part of the majority of NeuraFlash, Part of Accenture Family who work remotely, we are committed to maintaining connection and unity as one team.

• Travel: Get ready to pack your bags! For certain roles, travel is an exciting aspect of the job, with an expected commitment of up to 25%. If you enjoy adventure and don’t mind a bit of travel, this opportunity could allow you to explore new places while positively impacting clients.

• Flexibility: Whether you need to take your dog to the vet, pick up the kids from school, or retrieve the in-laws from the airport, we understand that a perfect 9-5 schedule isn’t always feasible. We foster a culture of trust and understanding, valuing quality work over the hours it takes to complete it.

• Collaboration: Your voice matters here! With a team of intelligent individuals, we encourage suggestions and feedback to keep NeuraFlash, Part of Accenture thriving. Our executive team hosts town halls and company meetings to address all suggestions or questions, big or small.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it's an arm wrestling contest, costume party, or ugly holiday sweater day, our teams enjoy having fun. While we work hard, we also make it a point to pause and celebrate both the significant accomplishments and the small victories together.