Auto Appraiser

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Inspect, evaluate, negotiate, and assess both first- and third-party auto physical damage claims.

• Analyze collision, comprehensive, property damage, rental, towing, fire, theft, flood, lightning, diminished value, and injury-related claims.

• Offer technical guidance and support to auto claim professionals regarding claim damages.

• Ensure consistent service throughout the claim lifecycle, which includes customer interactions, process explanations, expectation management, communication, and follow-up.

• Oversee assignments and travel promptly to vehicle or equipment locations.

• Scope claims and establish physical claim values utilizing recognized resources, estimating, and evaluation software.

• Prepare and document vehicle/equipment damage assessments and Actual Cash and Replacement values.

• Collaborate with designated Claim Professionals from the initial investigation to final recovery.

• Negotiate claim values with customers and repair facilities.

• Determine applicable total-loss settlement amounts, coverages, and deductibles.

• Negotiate and communicate settlements within authorized limits and initiate customer payments.

• Provide inspection assistance to other business lines and departments, including catastrophe response.

• Review coverage and apply policy conditions, provisions, exclusions, and endorsements.

• Manage repair processes, claims and expense reserves, action plans, and claim diaries.

• Communicate damage assessments and secure payment authorizations.

• Participate in catastrophe deployments lasting at least 16 days, including travel days.

• Carry out other assigned duties.

⛳️ Requirements

• High School Diploma or GED with at least one year of auto appraisal experience.

• Valid Driver's License.

• State appraiser and claim handling licenses as applicable; licenses are generally required within three months of starting.

• An Associate's Degree, Bachelor's Degree, or Technical School Degree is preferred for ideal candidates.

• Two years of auto appraisal experience is preferred.

• Prior experience with an insurance carrier is advantageous.

• Comprehensive knowledge of auto repair, repair techniques, terminology, and construction.

• In-depth understanding of claims appraisal systems and claim operations.

• Proficiency in Windows, including Excel and Word.

• Ability to engage in catastrophe response, extended deployments, and unscheduled travel on short notice.

• Strong mathematical and negotiation skills.

• Ability to stay updated on jurisdictional laws and regulations and effectively communicate compliance requirements.

• Dedication to continuous education.

🏝️ Benefits

• Performance-based cash incentive awards.

• Health insurance available from the first day of employment for eligible employees and their family members.

• Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay.

• Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Free professional counseling services, health coaching, and additional mental health resources.

• Matching Gift and Volunteer Rewards program.