Auction Support Specialist

This is a fully remote position, open to applicants in California, +15 more states.

📋 Description

• Act as the main point of contact for sellers during their live auction journey, providing outstanding customer service from the initiation of the auction to its conclusion.

• Oversee live auction interactions, including comments and communications from sellers, and respond swiftly to inquiries, requests, and concerns.

• Refer complex issues to the relevant internal teams while maintaining transparent communication with sellers.

• Handle updates, modifications, and corrections to active auction listings to ensure precision and a superior user experience.

• Assist sellers whose listings are about to go live by offering guidance, addressing queries, and sharing progress updates.

• Keep precise records of auction activities, seller interactions, monitored listings, and any modifications made throughout the auction duration.

• Work collaboratively with team members by aiding in queue management and providing operational support as business needs arise.

• Participate in special projects and additional duties that contribute to the ongoing growth and success of Bring a Trailer.

⛳️ Requirements

• A minimum of 2 years of experience in customer service, customer support, account coordination, community management, or a similar customer-facing position.

• Outstanding communication and interpersonal abilities with the capacity to foster trust and build positive relationships with a diverse clientele.

• Strong empathy and active listening capabilities, combined with a genuine passion for helping others achieve success.

• Demonstrated ability to juggle multiple priorities, stakeholders, and deadlines in a fast-paced setting.

• Excellent organizational and time-management skills, with the ability to work independently and efficiently.

• Sound judgment and professionalism in managing sensitive or confidential information.

• Solutions-oriented approach with robust problem-solving and conflict-resolution skills.

• High levels of integrity, accountability, adaptability, and teamwork.

• A keen interest in and familiarity with enthusiast, collector, or classic vehicles is strongly preferred.

• Willingness to work a weekend schedule (Sun–Wed or Wed–Sun) as necessary for the role.

🏝️ Benefits

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.

• Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.

• Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.

• Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.

• Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.

• Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.