Atlassian Implementation Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Work in partnership with the onshore implementation lead to set up and deploy Jira Software, Jira Service Management, Confluence, and Jira Product Discovery for internal initiatives.

• Create and maintain configurations for Jira projects, encompassing issue types, workflows, custom fields, screens, and permission/notification schemes.

• Configure JSM service desks, including portals, request types, SLA policies, queues, automation rules, and escalation workflows.

• Establish Confluence spaces utilizing templates, page hierarchies, macros, and access permissions.

• Provide support for Jira Product Discovery configurations, including views, roadmaps, and idea panels.

• Develop automation rules for Jira and scripted solutions using ScriptRunner or Jira Forge where appropriate.

• Execute data migrations, bulk imports/exports, and project restructuring tasks.

• Assist with Atlassian Cloud migrations, which includes pre-migration assessments and post-migration validation.

• Act as the primary administrator for internal Jira, JSM, Confluence, and Product Discovery instances on Atlassian Cloud.

• Oversee user provisioning, deprovisioning, groups, roles, and license assignments within Atlassian Access / Admin Hub.

• Monitor platform health, audit logs, and usage analytics; resolve any configuration issues that arise.

• Uphold platform governance standards, including naming conventions, project templates, permission frameworks, and archival policies.

• Manage Atlassian Marketplace app licensing, upgrades, and compatibility testing.

• Implement platform updates, security patches, and feature rollouts alongside the onshore lead.

• Maintain comprehensive platform documentation, including admin runbooks, user guides, onboarding materials, and change logs.

• Address internal helpdesk requests and deliver Tier 1 and Tier 2 platform support.

• Produce and circulate regular reports on platform usage and performance to leadership.

• Participate in daily stand-ups and project sync meetings during scheduled overlap hours.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in configuring and implementing Atlassian products, including Jira Software, JSM, and Confluence.

• Practical experience in Atlassian Cloud administration, covering user management, Atlassian Access / Admin Hub, and license management.

• Expertise in designing Jira workflows, configuring custom fields, and managing permission/notification schemes.

• Experience in configuring JSM, including portals, SLAs, queues, request types, and automation rules.

• Proficient understanding of Confluence administration, focusing on space management, templates, permissions, and macros.

• Excellent English communication skills, both written and verbal.

• Availability for a minimum of 4 hours of daily overlap with U.S. Central or Eastern Time.

• Reliable high-speed internet connection and a secure remote work environment.

• Familiarity with Jira Product Discovery or Jira Align is advantageous.

• Experience with ScriptRunner or Jira Forge is a plus.

• Atlassian Certified Professional certifications are preferred.

• Experience with Atlassian Data Center to Cloud migration projects is beneficial.

• Knowledge of REST APIs and JQL is a plus.

• Understanding of ITIL/ITSM best practices is desirable.

🏝️ Benefits

• An authentic, innovative, and collaborative company culture.

• A workplace focused on professional development and growth opportunities.

• An equal opportunity employer.