Associate Technical Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Tackle intricate technical challenges in Archibus to ensure customer satisfaction.

• Collaborate closely with teams from Technical Support, Cloud Operations, Development, and Professional Services to resolve issues efficiently.

• Work directly with customer and partner teams to ensure seamless issue resolution.

• Recognize trends in technical challenges and take proactive steps to enhance product performance.

• Maintain system reliability through proactive monitoring and optimization.

• Utilize innovative thinking to create effective solutions for technical hurdles.

• Simplify complex technical concepts for both technical teams and business stakeholders.

• Share insights internally, document best practices, and mentor fellow team members.

• Identify, document, and escalate software bugs for further analysis by the Engineering team.

• Introduce new ideas and contribute to significant initiatives.

⛳️ Requirements

• Over 5 years of experience in supporting SaaS software.

• In-depth product knowledge.

• Moderate experience with SQL Server, Azure, SSO, SAML, and APIs.

• Skilled in Web Development.

• Expertise in Cloud and Security.

• Knowledge of DevOps and CI/CD processes.

• Strong diagnostic and analytical abilities.

• Exceptional communication skills.

🏝️ Benefits

• Health, Dental, Vision, and Pet Insurance.

• Coverage available for Dependents, Spouses, and Domestic Partners.

• Up to $1000 Company HSA Contribution.

• Medical, Dependent Care, and Limited FSA Accounts.

• Income Protection and Replacement - 100% Company Paid.

• Short Term Disability.

• Long Term Disability.

• Life Insurance.

• Employee Assistance Program.

• Flexible PTO.

• 401K with company match.