
Associate Solution Architect
Posted May 23

Posted May 23
This is a fully remote position, open to applicants in Romania.
• Deliver solutions-oriented support to the company's key clients.
• Collaborate with Product Managers on behalf of designated accounts.
• Conduct training for customers based on specific use-case challenges.
• Familiarize yourself with the Threat Intelligence platform while assisting customers with issues reported through our Success Portal.
• Align customer workflows and structures with the product's functionalities and data modeling.
• Facilitate the removal of any customer or internal obstacles hindering problem-solving.
• Undertake additional responsibilities as required by business demands.
• 1-2 years of experience in customer support within the computer network security sector.
• Bachelor's Degree in Computer Science or a related field, or equivalent experience.
• Proficient in using Jira or similar ticketing systems for task management.
• Strong knowledge of various security solutions and technologies, including Linux, network architecture/implementation/configuration, firewall technologies, proxy solutions, anti-virus, spam, and spyware solutions (both Gateway and SaaS), as well as malware/security experience.
• Comfortable developing API integrations and working with diverse technologies in a dynamic customer environment.
• Outstanding communication and presentation skills, capable of engaging with a range of external audiences, including Senior Executives.
• Exceptional written communication abilities.
• Flexible work arrangements.
• Generous PTO and sick leave.
• Competitive benefits package.
• Opportunities for professional development.
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