Associate Solution Architect

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver solutions-oriented support to the company's key clients.

• Collaborate with Product Managers on behalf of designated accounts.

• Conduct training for customers based on specific use-case challenges.

• Familiarize yourself with the Threat Intelligence platform while assisting customers with issues reported through our Success Portal.

• Align customer workflows and structures with the product's functionalities and data modeling.

• Facilitate the removal of any customer or internal obstacles hindering problem-solving.

• Undertake additional responsibilities as required by business demands.

⛳️ Requirements

• 1-2 years of experience in customer support within the computer network security sector.

• Bachelor's Degree in Computer Science or a related field, or equivalent experience.

• Proficient in using Jira or similar ticketing systems for task management.

• Strong knowledge of various security solutions and technologies, including Linux, network architecture/implementation/configuration, firewall technologies, proxy solutions, anti-virus, spam, and spyware solutions (both Gateway and SaaS), as well as malware/security experience.

• Comfortable developing API integrations and working with diverse technologies in a dynamic customer environment.

• Outstanding communication and presentation skills, capable of engaging with a range of external audiences, including Senior Executives.

• Exceptional written communication abilities.

🏝️ Benefits

• Flexible work arrangements.

• Generous PTO and sick leave.

• Competitive benefits package.

• Opportunities for professional development.