Assistente de Suporte

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide customer support through various channels (email, chat, and WhatsApp), addressing inquiries and resolving technical or operational issues;

• Identify and diagnose customer problems while proposing effective and swift solutions;

• Ensure customer satisfaction by maintaining a high level of empathy, cordiality, agility, and proactivity;

• Monitor the status of tickets and perform follow-ups to ensure complete problem resolution.

⛳️ Requirements

• Over 1 year of experience in customer service and/or technical support;

• Previous experience working with multiple communication channels (email, chat, and WhatsApp), as well as ticket management and CRM tools;

• Prior experience with Google Office;

• Strong critical and analytical skills;

• Excellent verbal and written communication skills;

• A habit of reading (as the role requires extensive reading);

• Ongoing or completed degree in technology-related fields;

• Availability to work a 5x2 schedule from 15:18 to 00:00 in a remote model, with alternating days off, meaning weekends and/or holidays may not always be free;

• Willingness to undergo a 30-day onboarding process in São Leopoldo/RS.

🏝️ Benefits

• Meal allowance — R$ 35/day

• Health and dental insurance with 100% of the monthly fee covered by Saipos

• Life insurance

• Day off in the month of your birthday

• Wellhub

• Complete equipment kit

• Home office assistance — R$ 180

• Extended maternity and paternity leave