Assistente de Suporte

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide customer support through various channels (email, chat, and WhatsApp), addressing inquiries, technical issues, or operational concerns;

• Identify and diagnose customer problems, offering effective and prompt solutions;

• Ensure customer satisfaction by maintaining a high level of empathy, friendliness, agility, and proactivity;

• Monitor ticket statuses and conduct follow-ups to ensure complete resolution of issues.

⛳️ Requirements

• Over 1 year of experience in customer service and/or technical support;

• Previous experience working with multiple communication channels (email, chat, and WhatsApp), as well as ticket management and CRM tools;

• Prior experience with Google Office;

• Strong critical and analytical thinking skills;

• Excellent verbal and written communication abilities;

• An inclination for reading (as the role requires substantial reading);

• Ongoing or completed degree in technology-related fields;

• Availability to work a 5x2 shift from 15:18 to 00:00 in a remote setting, with alternating days off, meaning weekends and/or holidays may not always be days off.

🏝️ Benefits

• Meal voucher — R$ 35/day

• Health and dental insurance with 100% of the monthly fee covered by Saipos

• Life insurance

• Day off in the month of your birthday

• Wellhub

• Complete equipment kit

• Home office assistance — R$ 180

• Extended maternity and paternity leave