Assistant Project Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Support OpenExchange Project Managers in coordinating the delivery of information and processes to OE operations teams before events, as well as assisting PMs during event days, which includes:

• Aiding Project Managers in staffing Video Specialists to guarantee event coverage.

• Assisting in the setup and organization of kickoff calls for Video Specialists.

• Conveying essential details about the event to Video Specialists.

• Preparing "Cheat Sheets" nightly in advance of a conference execution day.

• Coordinating with clients through the last catch-up call leading up to the event and during the execution day call/channel.

• Guiding the internal team to ensure successful execution through timely, informative, and positive communications.

• Creating alternative connections through the designated team upon request.

• Monitoring Helpscout inboxes for incoming event requests from clients and posting them in the appropriate channels for Project Manager coverage.

• Accurately entering new events in Salesforce and building out these events in Central for a Project Manager to assume once assigned.

• Compiling and preparing post-conference analytic reports to share with clients (e.g., registration and attendee reports).

• Performing duties as a Video Specialist when necessary, along with any additional responsibilities as needed.

⛳️ Requirements

• Bachelor’s Degree is preferred.

• Strong organizational skills, capable of multitasking and prioritizing effectively.

• Excellent problem-solving abilities.

• Outstanding communication skills: verbal, written, and presentation proficiency.

• Capability to build trust and exemplify the excellent services provided by OE.

• Proficient in technology: MS Office, Zoom, Salesforce.

• Ability to excel in a virtual work environment, demonstrating flexibility, energy, and the capacity to thrive in a fast-paced setting.

• Willingness to adapt work hours (as we support international clients and global OE teams).

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative and inclusive work environment.

• Flexible work arrangements to support work-life balance.