Assistant – Insurance Support Focus

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and manage insurance authorizations, including SCA processes.

• Liaise with insurance providers to secure approvals, updates, and necessary documentation.

• Monitor and keep precise records of authorization statuses and deadlines.

• Conduct regular follow-ups through phone and email to ensure efficient processing.

• Provide support with administrative tasks related to insurance and patient services.

• Identify and address any issues or delays in the authorization process.

• Collaborate with internal teams to guarantee that all required documentation is complete and accurate.

• Ensure organization across systems and workflows.

⛳️ Requirements

• Demonstrated experience with insurance authorizations (SCA experience required).

• Excellent phone communication and follow-up capabilities.

• Highly responsive, organized, and attentive to detail.

• Resourceful with the ability to independently solve problems.

• Comfortable being persistent and advancing processes.

• Familiarity with CentralReach and/or Monday.com (preferred, but not mandatory).

• Ability to work autonomously with minimal supervision.

🏝️ Benefits

• Flexible working hours aligned with U.S. time zones.

• Opportunity for remote work from home.