Area Installation Specialist, Exteriors

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Support the customer experience throughout the entire installation job life cycle.

• Execute technical measurements, evaluate existing conditions, and conduct product confirmations.

• Perform Job Site Inspections to assess work quality, verify service provider credentials, and engage with customers.

• Ensure compliance with industry construction standards and document any changes to the job scope.

• Maintain communication with customers, provide prompt follow-ups, and address inquiries and job modifications.

• Address changes in scope-of-work, additional labor requirements, material necessities, customer issues, open services, and Care Tickets.

• Oversee all projects within the designated area and product category.

• Make or escalate decisions regarding project changes to avoid delays in cycle time.

• Collaborate with service providers to resolve problems and approve or escalate project adjustments.

• Ensure all outstanding items are completed to the customer's satisfaction.

• Utilize reporting and related systems to enhance customer experience and ensure installation accuracy.

⛳️ Requirements

• Must be at least eighteen years old.

• Must have legal authorization to work in the United States.

• Must successfully pass a pre-employment test if required.

• Bachelor's degree or equivalent in a related field, or comparable qualifications.

• A minimum of 5 years of work experience.

• Experience in the construction or home improvement industry is preferred.

• Previous experience managing residential home improvement installation projects is preferred.

• Excellent time management and organizational abilities.

• Strong negotiation skills.

• Solid business acumen.

• Proficient problem-solving and multitasking abilities.

• Collaborative leadership skills with a focus on partnerships.

• Capability to perform intermittent physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment.

• Ability to work in environments with exposure to dust, fumes, or odors.

🏝️ Benefits

• Opportunity for remote/virtual work arrangements.

• Overnight travel is usually less than 10% of the time.