Apprentice Epic Wisdom Analyst

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Serve as the initial point of contact for members of the OCHIN collaborative to assist in researching and coordinating issue resolutions.

• Address challenges with application vendors or other technical support as necessary.

• Achieve Service Level Agreements (SLAs) and meet OCHIN Customer Service Expectations by efficiently handling Help Desk tickets, phone calls, and live chats.

• Conduct routine building and configuration tasks in Epic and related products as instructed by the Sr. Revenue Cycle Analyst mentor.

⛳️ Requirements

• Completion of an OCHIN workforce training program or equivalent experience is preferred.

• Epic proficiency is required to be achieved within 60 days of employment.

• Prior experience in retail pharmacy is preferred.

• Strong analytical and problem-solving abilities.

• Fundamental understanding of healthcare operations and EHR systems.

🏝️ Benefits

• Competitive compensation package.

• Supportive work-life balance.

• Opportunities for professional growth and advancement.