Application Support Specialist

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Deliver technical assistance and resolve issues effectively.

• Execute operational support duties within the Application Support team, utilizing Microsoft Cloud technologies.

• Analyze customer issues by gathering pertinent information and investigating the problem, conducting independent research and engaging additional teams when necessary.

• Consult and collaborate with colleagues across the globe, as well as with management and engineering teams, to address service-related challenges.

• Serve as an advocate for customers and resellers internally.

• Enable customers and resellers to access information, resolve issues independently, and enhance their understanding of Microsoft products, services, and support.

• Guide customers on how to maximize the value of their Microsoft products.

• Document technical tasks and research to assist colleagues in enhancing the product and support experience.

• Maintain a proactive stance towards customer satisfaction, identifying potential concerns and managing customer expectations effectively.

• Take responsibility for tasks, follow up proactively, and ensure prompt resolutions.

⛳️ Requirements

• Prior experience in IT support.

• Certification in the Azure and/or M365 certification tracks (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).

• Proficient in MS SQL: capable of connecting to databases and executing as well as creating SQL queries.

• Practical experience with APIs.

• Proficient in English (both verbal and written).

• Experience with Microsoft Cloud technologies (Azure).

• Familiarity with Microsoft CSP (Cloud Solution Provider) support and partner ecosystem processes.

• Experience in troubleshooting SaaS applications is an advantage.

• Knowledge of licensing and invoicing is a plus.

• Familiarity with MS Partner Center or comparable administrator portals is an asset.

• Capability to identify, update, and create Help Center articles to assist team members and external users in navigating and utilizing a product.

• Ability to collaborate effectively within a team.

• Skill in making swift decisions, prioritizing tasks, and executing effectively.

• Ability to remain composed under pressure.

• Competence in communicating clearly and accurately.

🏝️ Benefits

• Remote-First Flexibility: Enjoy the freedom of a fully remote role, or opt to work from our Latvia office.

• Work With Global Tech Leaders: Collaborate on solutions utilized by some of the largest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid.

• Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.

• Professional Development: Enhance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.

• Time to Recharge: Enjoy four weeks of paid vacation annually, along with paid public holidays.

• Referral Rewards: Contribute to our team growth - our employee referral program recognizes and rewards your efforts.