Application Support Representative

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee incoming customer calls, offering expert assistance throughout the loan application procedure.

• Initiate outbound calls to customers to motivate them in completing their loan applications when necessary.

• Ensure a high level of customer satisfaction by effectively communicating the features and advantages of Enova's products and services.

• Keep meticulous and current customer account records with precise information.

• Provide outstanding customer service through clear, professional, and efficient verbal and written communication.

⛳️ Requirements

• Previous experience in a call center is advantageous, but we highly value candidates with a solid background in dynamic customer service settings.

• Outstanding communication and active listening skills, along with a demonstrated history of professionalism and empathy during customer interactions.

• Established ability to excel in a high-volume environment by showcasing exceptional adaptability and multi-tasking capabilities.

• Comfortable with new technologies and proven success in a remote work setting.

🏝️ Benefits

• Health, dental, and vision insurance, including mental health benefits.

• 401(k) matching with an option for a Roth account (available for U.S. based employees only).

• Paid time off and holidays.

• Sabbatical program (for eligible positions).

• Summer hours (for eligible positions).

• Paid parental leave.

• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).

• Employee recognition and rewards program.

• Charitable matching and a paid volunteer day… Plus much more!