Application Administrator III

This is a fully remote position, open to applicants in Romania.

📋 Description

• Act as the subject matter expert (SME) for designated SaaS applications and integrations.

• Oversee the application lifecycle, which includes provisioning, configuration, maintenance, and decommissioning.

• Design and implement automation for user management, reporting, and data synchronization processes.

• Ensure adherence to internal security protocols, access management, and audit standards.

• Diagnose and resolve complex incidents escalated from Administrators at levels 1–2.

• Maintain documentation for system configurations, workflows, and technical procedures.

• Collaborate with Security and IT teams to improve SSO, MFA, and data protection strategies.

⛳️ Requirements

• A minimum of 3 years of experience in SaaS application administration or enterprise IT systems management.

• At least 2 years of direct experience in Tier 2 (L2) technical support within an enterprise setting.

• A degree in computer science, information systems, or a related field.

• Extensive knowledge of SaaS and cloud platforms (such as Microsoft 365, Atlassian suite, ServiceNow, Zoom, Slack, etc.).

• Experience with SSO/MFA integration (using Okta, Azure AD, or comparable identity providers).

• Proficiency in automation and scripting (PowerShell, Python, or API-based workflows).

• Familiarity with ticketing systems like ServiceNow or Jira, along with an understanding of ITSM best practices, including the ITIL framework.

• Proficient in English, enabling effective communication with international teams.

🏝️ Benefits

• 21 vacation days annually, with additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours each year through Veeam Cares.

• Comprehensive private health, dental, and vision insurance for employees and their dependents, covering outpatient care, hospitalization, pregnancy monitoring, and psychological support.

• Monthly lifestyle and daily meal allowances: 40 RON/day through Edenred and 600 RON/month via a flexible cafeteria platform.

• Life insurance equivalent to 2× annual gross salary, along with critical illness and disability coverage, plus vision reimbursement.

• Complimentary access to the Bookster library platform for borrowing your favorite books at no cost.

• Opportunities for professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events like our annual Global Day of Learning.